Reports & Analytics
Comprehensive insights into your customer support performance
Customer Satisfaction
87%
5.2% vs last period
Avg Response Time
12m
2.1m vs last period
Resolution Rate
94%
3.1% vs last period
Total Conversations
2,847
12.5% vs last period
Performance Trends
Best Performing Hours
10:00 AM
45 conversations
92%
satisfaction
2:00 PM
38 conversations
89%
satisfaction
4:00 PM
42 conversations
88%
satisfaction
Areas for Improvement
Long Response Times
23 cases
15%
impact
Escalated Issues
18 cases
12%
impact
Unresolved Cases
12 cases
8%
impact